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Effectiveness of Control Mechanisms in Mobile Platform Ecosystem

Sandip Mukhopadhyay, Mark de Reuver, Harry Bouwman, Effectiveness of Control Mechanisms in Mobile Platform Ecosystem. Telematics and Informatics 33(3), 848–859, 2016.

http://dx.doi.org/10.1016/j.tele.2015.12.008

Abstract:

Mobile Internet services are offered by complex ecosystems, which are difficult to control. While control theory has been applied to traditional forms of interorganisational software development, it is yet unclear how input, behavioural and output control should be used to manage complex ecosystems. This paper analyses the impact of a portfolio of ecosystem control mechanisms on a set of performance criteria through a survey. We find that ecosystem leaders manage dependencies among partners through a combination of outcome and behavioural control. In contrast, access to complementary resources is achieved through input and behavioural control. The ecosystem leaders also safeguard customer relationships from other partners through a combination of outcome and behavioural controls. The study extends traditional control theory towards the emerging realm of platform-based mobile service development.

BibTeX entry:

@ARTICLE{aconv28091,
  title = {Effectiveness of Control Mechanisms in Mobile Platform Ecosystem},
  author = {Mukhopadhyay, Sandip and Reuver, Mark de and Bouwman, Harry},
  journal = {Telematics and Informatics},
  volume = {33},
  number = {3},
  publisher = {Elsevier},
  pages = {848–859},
  year = {2016},
  keywords = {Mobile ecosystems; Control mechanisms; PLS; Service innovation; Value added services; Business model; Digital platform},
}

Belongs to TUCS Research Unit(s): Institute for Advanced Management Systems Research (IAMSR)

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