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Smart Metering and Customer Consumption Behavior Profiling: Exploring Potential Business Opportunities for DSOs and Electricity Retailers

Hongyan Liu, Tomas Eklund, Barbro Back, Smart Metering and Customer Consumption Behavior Profiling: Exploring Potential Business Opportunities for DSOs and Electricity Retailers. In: Jussi Kantola, Waldemar Karwowski (Eds.), Knowledge Service Engineering Handbook, Page 179–189, Taylor & Francis, 2012.

Abstract:

With the implementation of smart metering in Finland by 2013, the distribution system operators (DSOs) and the electricity retailers need to explore new business opportunities enabled by this development. In this study, we investigate a business intelligence approach – customer electricity consumption behaviour profiling, in the attempt of comparing customers’ electricity rate choice according to their actual consumption. We cluster customers in the Åland area of Finland with Self-Organizing Maps, based on measured electricity consumption data for 2007-2009. The results suggest that customer consumption behavior profiling could allow the DSOs and electricity retailers to better understand their customers. Such a business intelligence approach highlights the business potential to extend targeted marketing or dynamic pricing for the electricity distribution and / or retail companies.

BibTeX entry:

@INBOOK{cLiEkBa12a,
  title = {Smart Metering and Customer Consumption Behavior Profiling: Exploring Potential Business Opportunities for DSOs and Electricity Retailers},
  booktitle = {Knowledge Service Engineering Handbook},
  author = {Liu, Hongyan and Eklund, Tomas and Back, Barbro},
  editor = {Kantola, Jussi and Karwowski, Waldemar},
  publisher = {Taylor & Francis},
  pages = {Page 179–189},
  year = {2012},
}

Belongs to TUCS Research Unit(s): Data Mining and Knowledge Management Laboratory

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