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Exploring IT Outsourcing Governance with Vendor’s Interpersonal Networks: A Case Study

Tingting Lin, Riitta Hekkala, Exploring IT Outsourcing Governance with Vendor’s Interpersonal Networks: A Case Study. In: Julia Kotlarsky, Ilan Oshri, Leslie Willcocks (Eds.), Governing Sourcing Relationships: A Collection of Studies at the Country, Sector and Firm Level, 18–34, Springer, 2014.

Abstract:

The governance of IT outsourcing (ITO) has been identified as an essential determinant for ITO success. Prior studies have shed light on effective governance forms in different organizational contexts, but few have studied the association between governance forms and interpersonal networks. With a single case study from a vendor’s perspective in an ITO dyad, this research strives to explore and empirically understand how interpersonal networks reflect and influence ITO governance. Social Network Analysis (SNA) was conducted for whole-network analysis on 24 team members in an ITO vendor company. In addition, open-ended interviews with six selected team members were utilized to identify the governance form from the vendor’s perspective. The findings suggest that the similarity between formal and informal interpersonal networks reflects a hierarchical form of governance; and the hierarchy governance is in turn reinforced by the geographically dispersed nature of team members.

BibTeX entry:

@INBOOK{cLiHe14a,
  title = {Exploring IT Outsourcing Governance with Vendor’s Interpersonal Networks: A Case Study},
  booktitle = {Governing Sourcing Relationships: A Collection of Studies at the Country, Sector and Firm Level},
  author = {Lin, Tingting and Hekkala, Riitta},
  editor = {Kotlarsky, Julia and Oshri, Ilan and Willcocks, Leslie},
  publisher = {Springer},
  pages = {18–34},
  year = {2014},
}

Belongs to TUCS Research Unit(s): UTU Information Systems Science (ISS)

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