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Challenges and Opportunities with IT-Enabled and Assisted Customerships

Jussi Puhakainen, Challenges and Opportunities with IT-Enabled and Assisted Customerships. In: Tapio Reponen (Ed.), Information Technology-Enabled Global Customer Service, Idea Group Publishing; Hershey, 2002.

BibTeX entry:

@INBOOK{cPuhakainen02a,
  title = {Challenges and Opportunities with IT-Enabled and Assisted Customerships},
  booktitle = {Information Technology-Enabled Global Customer Service},
  author = {Puhakainen, Jussi},
  editor = {Reponen, Tapio},
  publisher = {Idea Group Publishing; Hershey},
  year = {2002},
}

Belongs to TUCS Research Unit(s): Network Economics Institute

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