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Usability Problems for Users’ Inaccurate Interpretations of Web Signs: A Semiotic Perspective

Muhammad Nazrul Islam, Usability Problems for Users’ Inaccurate Interpretations of Web Signs: A Semiotic Perspective. In: Timo Leino (Ed.), 34th Information Systems Research Seminar in Scandinavia (IRIS 2011), Turku, Finland, 16 -19 August , TUCS Lecture Notes, 282-297, Turku Centre for Computer Science, 2011.

Abstract:

Usability is considered as a key quality for a well designed web
application that offers a satisfactory user experiences. As a result, designing user intuitive web interface signs is essential to retain users‟ satisfactions. The design principles of interface signs are semiotics by nature since semiotics is the doctrine of sign, i.e., science of signs. This paper is a progress report on the author‟s research into “semiotics perception on web interfaces: evaluation and optimization of web usability and end user experience” to reveal the reasons of web usability problems from semiotics point of view. Towards accomplishing this goal, a systematic empirical case study was conducted on a web application, the Ovi Calendar of Ovi by Nokia (http://calendar.ovi.com) during the late 2010. This study was replicated with seven participants and followed a
strict case study methodology to ensure the validity and reliability of research outcomes.

BibTeX entry:

@INPROCEEDINGS{iIs11e,
  title = {Usability Problems for Users’ Inaccurate Interpretations of Web Signs: A Semiotic Perspective},
  booktitle = {34th Information Systems Research Seminar in Scandinavia (IRIS 2011), Turku, Finland, 16 -19 August },
  author = {Islam, Muhammad Nazrul},
  series = {TUCS Lecture Notes},
  editor = {Leino, Timo},
  publisher = {Turku Centre for Computer Science},
  pages = {282-297},
  year = {2011},
  keywords = {Semiotics, think aloud usability testing, interface signs, usability problems, web application, user experiences.},
}

Belongs to TUCS Research Unit(s): Other

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