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From Mcom Visions to Mobile Value Services

Christer Carlsson, Pirkko Walden, From Mcom Visions to Mobile Value Services . In: Roger Clarke (Ed.), Proceedings of the 25th Bled eConference, 217–234, Online Proceedings, 2012.

Abstract:

The first papers on mobile commerce were offered to the Bled conference commencing in
2000. Initially, they were not received with enthusiasm; the reviewers were rather sceptical
as to the research methods used and the visions of a global m-commerce offered.
Nevertheless, the first panel sessions were overcrowded and the eBled organizers quickly
recognized a new and exciting movement taking shape. The rest is – as the saying goes –
history.
There are around 6 billion mobile phone users in the world but the mobile services in actual
use are – besides voice calls and SMS – rather few (at least in comparison to the hype around
smart phones). Based on our experience from annual series of consumer studies we argue
that there are fundamental misunderstandings in relation to both the mobile service concept
and the basis for building user value. By following the development of mobile technology over a 10 year interval we have found out – much to our surprise - that not much has changed in the actual use of mobile services despite the fact that we have had about three generations of mobile phones during these 10 years. We have summarized insight from panels run at the eBled conferences and from a number of papers presented at the conference and worked out a description of the development of mobile commerce and mobile services.

BibTeX entry:

@INPROCEEDINGS{inpChrister_Carlsson12a,
  title = {From Mcom Visions to Mobile Value Services },
  booktitle = {Proceedings of the 25th Bled eConference},
  author = {Carlsson, Christer and Walden, Pirkko},
  editor = {Clarke, Roger},
  publisher = {Online Proceedings},
  pages = {217–234},
  year = {2012},
  keywords = {Mobile commerce, mobile services, mobile value services, smart phones },
}

Belongs to TUCS Research Unit(s): Institute for Advanced Management Systems Research (IAMSR)

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