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Approaching Users and Context of Use in the Design and Development of Mobile Systems

Eyal Eshet, Harry Bouwman, Approaching Users and Context of Use in the Design and Development of Mobile Systems. In: Aaron Marcus (Ed.), Design, User Experience, and Usability: Users and Interactions, Lecture Notes in Computer Science 9187, 508–519, Springer, 2015.

http://dx.doi.org/10.1007/978-3-319-20898-5_49

Abstract:

Mobile systems are used by a large variety of users in heterogeneous and dynamic everyday life situations. Approaching users in these contexts poses a challenge for practitioners. To examine practitioners’ effort in understanding users and contexts of use, we conducted 15 in-depth interviews with those involved in the design and development of mobile systems for media and finance. We observed that the efforts of design practitioners in subcontracting companies are commonly hindered by strict resource constraints from the client, which result in opportunistic and more obscured data on users. The findings draw attention to the role of the business environment on approaching users and context of use.

BibTeX entry:

@INPROCEEDINGS{inpEsBo15a,
  title = {Approaching Users and Context of Use in the Design and Development of Mobile Systems},
  booktitle = {Design, User Experience, and Usability: Users and Interactions},
  author = {Eshet, Eyal and Bouwman, Harry},
  volume = {9187},
  series = {Lecture Notes in Computer Science },
  editor = {Marcus, Aaron},
  publisher = {Springer},
  pages = {508–519},
  year = {2015},
  keywords = {Interaction design, Mobile computing, User studies, Context of use},
  ISSN = {0302-9743},
}

Belongs to TUCS Research Unit(s): Institute for Advanced Management Systems Research (IAMSR)

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