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“I Wouldn’t Go Back to the Old System”: A Technology Laggard Organization, Resistant Users and System Implementation

Jonna Järveläinen, “I Wouldn’t Go Back to the Old System”: A Technology Laggard Organization, Resistant Users and System Implementation. In: Gregor Lenart (Ed.), Proceedings of 25th Bled eConference eDependability: Reliable and Trustworthy eStructures, eProcesses, eOperations and eServices for the Future, June 17, 2012 – June 20, 2012; Bled, Slovenia., 394–408, Bled eCommerce Conference, 2012.

Abstract:

Mobile system implementation in a technology laggard organisation with resistant users might not sound like a good idea. Prior literature on user resistance has concentrated on failures, reasons behind the resistance and management strategies for decreasing resistance. This paper provides a view on successful system implementation, and most notably describes in detail how the different strategies affected the resistance during the process.

BibTeX entry:

@INPROCEEDINGS{inpJarvelainen_Jonna12a,
  title = {“I Wouldn’t Go Back to the Old System”:  A Technology Laggard Organization, Resistant Users and System Implementation},
  booktitle = {Proceedings of 25th Bled eConference eDependability: Reliable and Trustworthy eStructures, eProcesses, eOperations and eServices for the Future, June 17, 2012 – June 20, 2012; Bled, Slovenia.},
  author = {Järveläinen, Jonna},
  editor = {Lenart, Gregor},
  publisher = {Bled eCommerce Conference},
  pages = {394–408},
  year = {2012},
}

Belongs to TUCS Research Unit(s): UTU Information Systems Science (ISS)

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