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Service Quality of Early Childhood Education Web Portals in Finnish Municipalities

Eija Koskivaara, Päivi Pihlaja, Service Quality of Early Childhood Education Web Portals in Finnish Municipalities. In: Weijun Wang, Yanhui Li, Zhao Duan, Li Yan,, Hongxiu Li, Xiaoxi Yang (Eds.), Integration and Innovation Orient to E-Society Volume 2, Seventh IFIP International Conference on e-Business, e-Services, and e-Society, IFIP Advances in Information and Communication Technology 252, 282–389, Springer, 2007.

http://dx.doi.org/10.1007/978-0-387-75494-9_46

Abstract:

Increasing number of governmental organizations have transformed material on their web sites as a way of providing users with information about their products and services. In this paper, we apply Yang et al (2005) instrument for analyzing municipal early childhood education (ECE) web sites in Finland. The objective of the study was to find out the quality of ECE web portals as well as to give hints to improve their value from users’ point of view. In general the five dimensions, usability, usefulness of content, adequacy of information, accessibility, and interaction, of the Yang et al model seems to be applicable also in the early childhood education environment.

BibTeX entry:

@INPROCEEDINGS{inpKoPi07a,
  title = {Service Quality of Early Childhood Education Web Portals in Finnish Municipalities},
  booktitle = {Integration and Innovation Orient to E-Society Volume 2, Seventh IFIP International Conference on e-Business, e-Services, and e-Society},
  author = {Koskivaara, Eija and Pihlaja, Päivi},
  volume = {252},
  series = {IFIP Advances in Information and Communication Technology },
  editor = {Wang, Weijun and Li, Yanhui and Duan, Zhao and Li Yan, and Li, Hongxiu and Yang, Xiaoxi},
  publisher = {Springer},
  pages = {282–389},
  year = {2007},
}

Belongs to TUCS Research Unit(s): Network Economics Institute

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