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Dimensions of E-service Quality: An Alternative Scale

Hongxiu Li, Reima Suomi, Dimensions of E-service Quality: An Alternative Scale. In: Proceeding of the First International Symposium on u- and e- Service, Science and Technology (2008), 2008.

BibTeX entry:

@INPROCEEDINGS{inpLiSu09a,
  title = {Dimensions of E-service Quality: An Alternative Scale},
  booktitle = {Proceeding of the First International Symposium on u- and e- Service, Science and Technology (2008)},
  author = {Li, Hongxiu and Suomi, Reima},
  year = {2008},
}

Belongs to TUCS Research Unit(s): Network Economics Institute

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