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Dimensions of E-service Quality: An Alternative Scale
Hongxiu Li, Reima Suomi, Dimensions of E-service Quality: An Alternative Scale. In: Proceeding of the First International Symposium on u- and e- Service, Science and Technology (2008), 2008.
BibTeX entry:
@INPROCEEDINGS{inpLiSu09a,
title = {Dimensions of E-service Quality: An Alternative Scale},
booktitle = {Proceeding of the First International Symposium on u- and e- Service, Science and Technology (2008)},
author = {Li, Hongxiu and Suomi, Reima},
year = {2008},
}
Belongs to TUCS Research Unit(s): Network Economics Institute