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IT Service Continuity: Achieving Embeddedness Through Planning

Marko Niemimaa, Jonna Järveläinen, IT Service Continuity: Achieving Embeddedness Through Planning. In: Juan Guerrero (Ed.), Proceedings of the 8th International Conference on Availability, Reliability and Security (ARES), 1–19, IEEE Computer Society, 2013.

http://dx.doi.org/10.1109/ARES.2013.45

Abstract:

Business customers and regulations as well as
different IT service management frameworks expect that IT
services are continuously operating. A service interruption
might have severe impact on customer relationships,
business, sales or image of the company. Therefore,
organisations spend enormous amounts of time in continuity
and recovery planning for IT services, and several continuity
planning methodologies have been introduced. However, the
connection between continuity planning and continuity
management is somewhat unclear, and embedding the
continuity practices into organisations have not been
discussed in detail in planning methodologies. This paper
will focus on how IT service continuity planning embeds
continuity by reviewing continuity planning methods. The
continuity planning practices that influence achieving
embeddedness are analysed from qualitative and
quantitative data from large organisations operating in
Finland. The findings suggest that a number of planning
practices support the transition from planning to
embeddedness, such as creating awareness, increasing
commitment, integrating the continuity practices into
organisational processes and learning from incidents.

BibTeX entry:

@INPROCEEDINGS{inpNiJx13a,
  title = {IT Service Continuity: Achieving Embeddedness Through Planning},
  booktitle = {Proceedings of the 8th International Conference on Availability, Reliability and Security (ARES)},
  author = {Niemimaa, Marko and Järveläinen, Jonna},
  editor = {Guerrero, Juan},
  publisher = {IEEE Computer Society},
  pages = {1–19},
  year = {2013},
}

Belongs to TUCS Research Unit(s): UTU Information Systems Science (ISS)

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