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Roles and Identification of Stakeholders in Health Care IS Development.

Kimmo Tarkkanen, Pekka Reijonen, Ville Harkke, Roles and Identification of Stakeholders in Health Care IS Development. . In: Riitta Smeds, Olivier Irrmann (Eds.), CO-CREATE 2013, Aalto University Publication Series: Science + Technology 15/2013, 361–372, Unigrafia Oy, 2013.

Abstract:

In this paper, we ponder the practical consequences of the unbalanced power structures and difficulties in determining the appropriate stakeholders in IS development. Empirical data from two usability studies in health care are represented. In the first case we describe how legislator-centered IS development resulted in unfit between the renewed IS and clinical work. In the second case we observed that the role of physician as an entrepreneur and the role of nurse as an informant are of equal value as their role as care workers when designing UI for clinical work. We conclude that undiscovered and unpowered (roles of) stakeholders in IS development projects are one reason for poor clinical usability of health care information systems.

BibTeX entry:

@INPROCEEDINGS{inpTaReHa13a,
  title = {Roles and Identification of Stakeholders in Health Care IS Development. },
  booktitle = {CO-CREATE 2013},
  author = {Tarkkanen, Kimmo and Reijonen, Pekka and Harkke, Ville},
  series = {Aalto University Publication Series: Science + Technology 15/2013},
  editor = {Smeds, Riitta and Irrmann, Olivier},
  publisher = {Unigrafia Oy},
  pages = {361–372},
  year = {2013},
  keywords = {IS development, Stakeholder, Participation, Usability, Health care},
}

Belongs to TUCS Research Unit(s): UTU Information Systems Science (ISS)

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