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Context of Use: The Final Frontier in the Practice of User-Centered Design?

Eyal Eshet, Harry Bouwman, Context of Use: The Final Frontier in the Practice of User-Centered Design?. Interacting with Computers , 1–23, 2016.

http://dx.doi.org/10.1093/iwc/iww030

Abstract:

User-centered design (UCD) practitioners in industrial context are often faced with multilevel fac- tors that hinder their effort to involve users in the context of use, and so meet one of the core UCD principles. Seen the heterogeneous and dynamic context of mobile system use, applying this prin- ciple becomes more challenging. Based on in-depth interviews with various mobile practitioners in Finland and the Netherlands, we explore the core factors that affect UCD practitioners in meeting this challenge. Our findings confirm the impact of the professional–client relationship as a key fac- tor that inhibits the involvement of users. Novelty aspects, e.g. practitioners’ unfamiliarity with the users and the perceived innovativeness of the designed system, largely explain the involvement of users in situ. Interestingly, these conditions are not idiosyncratic to mobile computing. We discuss the contextual factors’ implications on UCD and emphasize alternative strategies that support practitioners in their effort to involve users.

BibTeX entry:

@ARTICLE{jEsBo16a,
  title = {Context of Use: The Final Frontier in the Practice of User-Centered Design?},
  author = {Eshet, Eyal and Bouwman, Harry},
  journal = {Interacting with Computers},
  publisher = {Oxford Journals},
  pages = {1–23},
  year = {2016},
  keywords = {user-centered design; ubiquitous and mobile computing; empirical studies in HCI; empirical studies in interaction design},
  ISSN = {1873-7951},
}

Belongs to TUCS Research Unit(s): Institute for Advanced Management Systems Research (IAMSR)

Publication Forum rating of this publication: level 2

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