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A proposed scale for measuring e-service quality

Hongxiu Li, Reima Suomi, A proposed scale for measuring e-service quality. International journal of u- and e-service, science and technology 2(1), 1-10, 2009.

BibTeX entry:

@ARTICLE{jLiSu09a,
  title = {A proposed scale for measuring e-service quality},
  author = {Li, Hongxiu and Suomi, Reima},
  journal = {International journal of u- and e-service, science and technology},
  volume = {2},
  number = {1},
  pages = {1-10},
  year = {2009},
}

Belongs to TUCS Research Unit(s): Network Economics Institute

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