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A Proposed Scale for Measuring E-service Quality.
Hongxiu Li, Reima Suomi, A Proposed Scale for Measuring E-service Quality. . The international journal of U- and E-service, Science and Technology 2(1), 1-10, 2009.
BibTeX entry:
@ARTICLE{jLiSu09b,
title = {A Proposed Scale for Measuring E-service Quality. },
author = {Li, Hongxiu and Suomi, Reima},
journal = {The international journal of U- and E-service, Science and Technology},
volume = {2},
number = {1},
pages = {1-10},
year = {2009},
}
Belongs to TUCS Research Unit(s): Network Economics Institute