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GSM-based SMS Time Reservation System for Dental Care

Reima Suomi, Ari Serkkola, Markku Mikkonen, GSM-based SMS Time Reservation System for Dental Care. International Journal of Technology and Human Interaction 3(3), 54–68, 2007.

Abstract:

In this article we focus on the application of a mobile time reservation system for dental care. The specific application allocates cancelled dentist times to new customers and new customers are searched from a waiting list with Global System for Mobile Communication (GSM) Short Message System (SMS) messages.

This article shows how standard, widely used technology – when used innovatively – can bring many benefits to many stakeholders with reasonable costs and changes in business processes.
We present and analyze the function of an SMS message-based dental service appointment reservation system that has been implemented in Lahti, Finland. The analysis contains a description of the system’s function, as well as some assessment of the success from the service provider and customer point of view.

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BibTeX entry:

@ARTICLE{jSuSeMi07a,
  title = {GSM-based SMS Time Reservation System for Dental Care},
  author = {Suomi, Reima and Serkkola, Ari and Mikkonen, Markku},
  journal = {International Journal of Technology and Human Interaction},
  volume = {3},
  number = {3},
  publisher = {IGI Publishing},
  pages = {54–68},
  year = {2007},
  keywords = {Health care, SMS-messages, consultation reservation, dental care},
}

Belongs to TUCS Research Unit(s): Health and Medical Informatics Institute

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