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IT Artefacts in IT Services: Toward a Taxonomy

Petteri Kaitovaara, Markku I. Nurminen, IT Artefacts in IT Services: Toward a Taxonomy. In: G. Goldkuhl, M. Lind, P.J. Ågerfalk (Eds.), Proceedings of the Action in Language, Organisations and Information Systems (ALOIS 2003), 71-84, UniTryck, 2003.

Abstract:

This research paper aims at an understanding of services based on information and communication technology that is sharper in its conceptual analysis than is usually presented. We first outline some relevant issues on the research on service marketing and on the information technology artefact. Next, the role of this artefact as a constituent of information technology (IT) services is derived. As an example we make use of historical development banking services. Further, three different categories of services are identified. Finally, potential avenues for further research are proposed.

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BibTeX entry:

@INPROCEEDINGS{pKaNu03a,
  title = {IT Artefacts in IT Services: Toward a Taxonomy},
  booktitle = {Proceedings of the Action in Language, Organisations and Information Systems (ALOIS 2003)},
  author = {Kaitovaara, Petteri and Nurminen, Markku I.},
  editor = {Goldkuhl, G. and Lind, M. and Ågerfalk, P.J.},
  publisher = {UniTryck},
  pages = {71-84},
  year = {2003},
  keywords = {information technology, information technology services, information systems, artefacts, self-services},
}

Belongs to TUCS Research Unit(s): Laboris Information Systems

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