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Factors Affecting End-User Computing Skills
Timo Auer, Factors Affecting End-User Computing Skills. TUCS Technical Reports 159, Turku Centre for Computer Science, 1998.
Abstract:
http://www.tucs.fi/Publications/techreports/TR159.php
Files:
Full publication in PDF-format
BibTeX entry:
@TECHREPORT{tAuer98a,
title = {Factors Affecting End-User Computing Skills},
author = {Auer, Timo},
number = {159},
series = {TUCS Technical Reports},
publisher = {Turku Centre for Computer Science},
year = {1998},
keywords = {end-user skill, end-user training, IS usage, end-user attitude},
}