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Redesigning the Service Concept for the Age of the Internet
Malin Brännback, Jussi Puhakainen, Redesigning the Service Concept for the Age of the Internet. TUCS Technical Reports 156, Turku Centre for Computer Science, 1998.
Abstract:
http://www.tucs.fi/Publications/techreports/TR156.php
Files:
Full publication in PDF-format
BibTeX entry:
@TECHREPORT{tBrPu98a,
title = {Redesigning the Service Concept for the Age of the Internet},
author = {Brännback, Malin and Puhakainen, Jussi},
number = {156},
series = {TUCS Technical Reports},
publisher = {Turku Centre for Computer Science},
year = {1998},
keywords = {Internet, Electronic commerce, Service management, Marketing},
}