Where academic tradition
meets the exciting future

You are here: TUCS > PUBLICATIONS > Publication Search > Individual Adoption of IS in O...

Individual Adoption of IS in Organisations: A Literature Review of Technology Acceptance Model

Shengnan Han, Individual Adoption of IS in Organisations: A Literature Review of Technology Acceptance Model. TUCS Technical Reports 540, Turku Centre for Computer Science, 2003.

Abstract:

Users’ perceptions of and intentions to adopt IS and the rate of diffusion and penetration of technology within and across organisations are two important foci of IS research. In the past several decades, many studies have been made to explain, predict and increase user acceptance of information systems at work based on different theoretical approaches, e.g. the Innovations Diffusion theory (IDT), the intention-based theories of IT adoption, i.e. the Technology Acceptance Model (TAM), (e.g., Davis et al. 1989), the Theory of Planned Behaviour (TPB), (e.g., Mathieson 1991), Social Cognitive Theory (SCT) (Compeau and Higgins 1995a, 1995b, 1999) and Triandis’ model.

In this paper, we make a thorough review of the technology acceptance model--TAM (Davis et al 1989), about its development, its extensions, its limitations and its component constructs, e.g. perceived usefulness--PU and ease of use—EOU. This review covers literature published in the five top IS journals from 1989 till March 2003. TAM has been empirically approved to be parsimonious and robust across a broad range of end-user computing technologies and user groups. The fact observations conducted in the review also support it.

Supported by the literature and its technology focus, we might conclude that the TAM is appropriate for examining acceptance of any technology by individuals with different characteristics in various organisations. The TAM seems to be a useful model, but it is essential to extend and modify it with other relevant variables and theories. It is potentially possible to use TAM to understand end-user adoption of mobile applications or mobile commerce services.

Our contributions are (i) to build solid knowledge about TAM, (ii) to analyse TAM extensions and limitations critically, and (iii) to find potential ways to adapt the model to the wireless world.

Files:

Full publication in PDF-format

BibTeX entry:

@TECHREPORT{tHan03b,
  title = {Individual Adoption of IS in Organisations: A Literature Review of Technology Acceptance Model},
  author = {Han, Shengnan},
  number = {540},
  series = {TUCS Technical Reports},
  publisher = {Turku Centre for Computer Science},
  year = {2003},
  keywords = {technology acceptance model, individual adoption, information systems, usage},
  ISBN = {952-12-1189-X},
}

Belongs to TUCS Research Unit(s): Mobile Commerce

Edit publication