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Towards Packaged IT Consulting Services: An Illustrative Case from IT Business

Petteri Kaitovaara, Mika Hyötyläinen, Towards Packaged IT Consulting Services: An Illustrative Case from IT Business. TUCS Technical Reports 470, Turku Centre for Computer Science, 2002.

Abstract:

Information technology (IT)-based services - herein referred as IT
services - are professional services and they have to be designed and
developed accordingly. In this paper we discuss on the importance of the
packaging IT services in the subject of IT consultation business. The main
focus is on the modeling the packaging of IT services process and
highlighting its critical phases.

A methodology of the packaging IT services can be used in existing
professional consultative services and tasks for designing and developing IT
service products, which will have accurately defined features and
implementation processes. Hence, these service products can be more
easily and productively sold, delivered and distributed internally as well as
externally to the various stakeholders. The main contributions of this paper
are both the developed model for the packaging IT services process in the
field of IT consulting services, and the identification of crucial phases in that
process. The importance of establishing an internally networked core
development team, piloting, internal and external selling, and training
phases are discussed. Finally, the paper is ended with managerial
implications and avenues for further research.

BibTeX entry:

@TECHREPORT{tKaHy02a,
  title = {Towards Packaged IT Consulting Services: An Illustrative Case from IT Business},
  author = {Kaitovaara, Petteri and Hyötyläinen, Mika},
  number = {470},
  series = {TUCS Technical Reports},
  publisher = {Turku Centre for Computer Science},
  year = {2002},
  keywords = {information technology services, packaging of IT services, consulting services, professional services, information systems},
}

Belongs to TUCS Research Unit(s): Laboris Information Systems

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