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Information Technology Artefacts and Services They Provide

Petteri Kaitovaara, Markku Nurminen, Information Technology Artefacts and Services They Provide. TUCS Technical Reports 474, Turku Centre for Computer Science, 2002.

Abstract:

This research paper aims at an understanding of services based on information and communication technology that is sharper in its conceptual analysis than is usually presented. As the point of departure we take two basic frameworks and outline some relevant issues on the research on service marketing and on the information technology artefact. Next, the role of this artefact as a constituent of information technology (IT) services is derived. We use an example of historical development of information technology in order to outline its ascending influence on banking services. Further, based on our banking example, three different categories of services are identified. Finally, potential avenues for further research are proposed.

Files:

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BibTeX entry:

@TECHREPORT{tKaNu02a,
  title = {Information Technology Artefacts and Services They Provide},
  author = {Kaitovaara, Petteri and Nurminen, Markku},
  number = {474},
  series = {TUCS Technical Reports},
  publisher = {Turku Centre for Computer Science},
  year = {2002},
  keywords = {information technology, information technology services, information systems, artefacts, self-services},
  ISBN = {952-12-1051-6},
}

Belongs to TUCS Research Unit(s): Laboris Information Systems

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